Help Center

Frequently Asked Questions

Product and Fit

How do you expand the Knack packing section?

How do I know what size Knack is best for me?

What does water-resistant mean?

When will you release new colors and styles?

The airline is making me check my Knack. What do I do with the shoulder straps?

Orders and Shipping

What is the status of my order?

What if I want to cancel or change my order?

Where do you ship Knack bags?

How quickly will I get my Knack?

What type of payment do you accept?

Can I buy Knack in a retail store?

How much is shipping?

Do you offer Gift Cards?

Returns and Exchanges

What is the 30-day Satisfaction Promise?

How do I return my Knack?

Do you offer exchanges?

How do I exchange or return a gift?

Do you have a Warranty?

Quality and Care Instructions

How is the Knack fabric made?

How durable is a Knack?

How do I clean my Knack if it gets dirty?

Company

Where is Knack made?

Why the name Knack?

How did you come up with this idea?

Is Knack Prop 65 and REACH Compliant?