Help Center

Frequently Asked Questions

Product and Fit

How do you expand the Knack packing section?

How do I know what size Knack is best for me?

What does water-resistant mean?

When will you release new colors and styles?

The airline is making me check my Knack. What do I do with the shoulder straps?

Orders and Shipping

What is the status of my order?

What if I want to cancel or change my order?

Where do you ship Knack bags?

How quickly will I get my Knack?

What type of payment do you accept?

Can I buy Knack in a retail store?

How much is shipping?

Do you offer Gift Cards?

Returns and Exchanges

What is the 30-day Satisfaction Promise?

How do I return my Knack?

Do you offer exchanges?

How do I exchange or return a gift?

Do you have a Warranty?

Quality and Care Instructions

How is the Knack fabric made?

How durable is a Knack?

How do I clean my Knack if it gets dirty?


Where is Knack made?

Why the name Knack?

How did you come up with this idea?

Is Knack Prop 65 and REACH Compliant?