Hassle-free Returns

Starting November 15th, 2020 and running until December 23rd, 2020, we are extending our usual 30 day return period until January 15th, 2021 for early Holiday shoppers. Now you can order early, finishing wrapping, and relax and enjoy the holidays. Let the lucky Knack Pack recipients know they have up until January 15th, to decide the Knack Pack they received is the answer to all their "perfect back pack" searches.  

To return a Knack product, simply go to the Returns Center and follow the return process there. For returns shipped within the US, we'll even cover return shipping costs.

For more information checkout our FAQ page on Returning and exchanging your Knack backpack and packing cube.

Factory Seconds Items: A few times a year we will offer “Factory Seconds” items to our Knackpacker community. Products marked on the website as “Factory Seconds” are sold “as is” and they are not be eligible for returns or exchanges.