We gladly offer a 30-day trial period with your Knack product. If you're not satisfied by day 30, you can return your Knack for free with no questions asked, even if you've traveled around the world with it.
We have made it very easy for you to return your Knack laptop backpack, packing cube or accessory. Simply go to the Returns page and follow the return process there. For orders returned from the US, we even cover return shipping costs.
For returns from Canada please ship via Canada Post to Knack Inc, c/o Barrett Distribution, 301 Cottontail Lane, Somerset, NJ 08873.
If you were lucky enough to get a Knack bag as a gift but you think you’d like a different bag at the same price, feel free to exchange it within 30 days of receiving your gift. Unfortunately, we cannot process refunds without the original credit card and order information.
We stand behind the quality of our products. If you have any issues with either your expandable laptop backpack, packing cube or accessory after your 30-day trial period, please let us know. We will review each request and make it right if we feel your bag didn’t perform as it was designed to.
No. A few times a year we will offer “Factory Seconds” items to our Knackpacker community. Products marked on the website as “Factory Seconds” are sold “as is” and they are not eligible for returns or exchanges.
Free US Shipping Over $50
We ship fast in the US so you don’t have to wait very long for your Knack. It’s important to get your Knack quickly.
After that, it’s as simple as receiving your Knack Pack, packing it up and scheduling your summer vacation.
Accessory must be $25 or less. Offer good for one accessory per Series 1 Knack Pack purchased. For orders with two or more accessories priced at $25 or less, the free accessory offer will be applied to the lowest priced item.
Buy now, pay over time
Example payments for
Please enter an amount larger than or equal to $.
No impact on your credit
Your score won't be affected, and you'll never pay interest or late fees.
Use your debit or credit card
Pay every 2 weeks–4 interest-free payments.
Just select at checkout.
Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Financial Protection and Innovation. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.