Frequently Asked Questions

Have you got a question about our collection of expandable laptop backpacks and packing cubes? 

Our FAQs have been broken down into the following helpful pages:

Product & Fit Information
We answer your questions around our customer satisfaction & returns policy, plus we also provide information on exchanges and warranties.

Returning & Exchanging
We answer your questions on: Order status, cancelling & changing an order, shipping destinations & costs, delivery timing and payment methods

Quality & Care Instructions
We answer questions, such as: How is the Knack backpack & fabric made? How durable is my Knack backpack & packing cube? How do I clean my Knack when it gets dirty?

Ordering & Shipping
We answer your questions on: Order status, cancelling & changing an order, shipping destinations & costs, delivery timing and payment methods

Our Products
We answer your questions about where Knack products are made, our commitment to ensuring employees are treated fairly and our Prop 65 and REACH compliance.