Shipping Questions

I want to order a Knack Pack for delivery by Christmas. When do i need to place my order?

For shipping in the continental U.S., all regular delivery orders need to be placed by noon on December 16th. For 2nd day delivery, orders need to be placed by noon on December 20th. And overnight delivery orders need to be placed by noon on December 23rd. For shipping to Alaska, Hawaii, Puerto Rico, and Canada, please go to our shipping page.  Please remember how stressed all delivery services are at this time of year. The earlier you place the order, the more time you will have to relax and enjoy the season.

how quickly will i get my knack Pack?

That depends on what shipping option you choose when you check out and where you live. Our free Continental US ground shipping typically takes 2-6 business days to arrive after shipping from our New Jersey warehouse. Alaska, Hawaii, and Puerto Rico can take up to 3 weeks for delivery (but still free for orders over $50). Canadian deliveries can take up to 10 business days. You can also choose two-day or next-day shipping for an additional cost if you just can’t wait to get either your Knack Pack or your Knack packing cube! Look here for more shipping details: Shipping Info.

how much is shipping?

Shipping is free in the United States for orders over $50 (although we do offer free shipping promotions on all orders from time to time). Two-day shipping and next-day shipping rates vary depending on how many bags you purchase. Please check out Shipping Info for more details.

I live overseas. does knack ship outside of the us?

At this time we are unfortunately not able to ship our products outside of the U.S. or Canada. Knack is looking into making this a possibility in the future. In the meantime, some of our customers have used freight forwarders from the following list: Freight Forwarders and have been very happy with their service.

Since i'm located overseas, i'm using a freight forwarder to purchase a knack pack. what are the outside dimensions of the shipping boxes as the freight forwarder requires this information?

Glad we can help. Please see the packing dimensions for our small, medium, and large Knack Packs below:

  • Small Knack Pack: weight - 2.4 lbs., dimensions - 14" x 20" x 6.75"
  • Medium Knack Pack: weight - 2.9 lbs., dimensions - 14" x 20" x 6.75"
  • Large Knack Pack: weight-3.6 lbs., dimensions - 15.5" x 22" x 6.75"

Freight forwarders have been a great solution for our international customers. Enjoy your Knack Pack!

What shipping service does knack use? do these shippers deliver on the weekend?

We use UPS Surepost. This service means that UPS takes it as far as your local post office and the United States Postal Service makes the final delivery. With UPS 2 day and UPS overnight service, Saturday deliveries are sometimes possible. However, you must request Saturday delivery at prior to placing your order Since UPS is not able to make Saturday deliveries to all locations, we must first check if Saturday delivery is available to your location. To deliver by Saturday, the order must be placed before noon on Thursday or Friday. UPS and USPS do not deliver on Sundays.