Shipping Questions

how quickly will i get my knack Pack?

That depends on what shipping option you choose when you check out and where you live.

Our free Continental US ground shipping typically takes 2-6 business days to arrive after shipping from our New Jersey warehouse. Alaska, Hawaii, and Puerto Rico can take up to 3 weeks for delivery (but still free for orders over $50). You can also choose two-day or next-day shipping for an additional cost if you just can’t wait to get either your Knack Pack or your Knack packing cube!

For International countries we currently deliver to (Australia, Canada, Germany, Singapore, Sweden, and United Kingdom) deliveries can take up to 15 business days. Australia, Germany, Singapore, Sweden and the United Kingdom do have Express Shipping Service available for an additional cost, with delivery taking up to 5 business days.  

Look here for more shipping details: Shipping Info.

I placed my order on Friday night. When will my order ship?

Any orders placed after noon on Friday, will ship on Monday afternoon. However, shipping carriers consider Tuesday the first full day/business day of shipping. Please note any orders placed before noon on Friday will ship on Friday, however Monday will be considered the first full day/business day of shipping.  

What shipping service does knack use in the United States? do these shippers deliver on the weekend?

We use UPS Surepost. This service means that UPS takes it as far as your local post office and the United States Postal Service makes the final delivery. With UPS 2 day and UPS overnight service, Saturday deliveries are sometimes possible. However, you must request Saturday delivery at prior to placing your order Since UPS is not able to make Saturday deliveries to all locations, we must first check if Saturday delivery is available to your location. To deliver by Saturday, the order must be placed before noon on Thursday or Friday. UPS and USPS do not deliver on Sundays.

UPS tracking shows my order was handed over to USPS. Where do I find the USPS tracking number?

You will receive an email with the UPS tracking number for your shipment when your order ships. To find your USPS tracking number, just go to UPS Tracking and enter your UPS tracking number. Under Shipment Progress, select Detailed View. If your order has been handed off to the post office you will see the comment "Received by local post office". On the right hand side of the page, you will see the USPS tracking number (26 digit number). Go to USPS Tracking copy the USPS tracking number into the box and you can see the latest status and estimated delivery date for your shipment.

Most of the time, UPS Surepost means UPS hands off the shipment to USPS for final delivery. However, there are times when UPS is in your area and completes the entire shipping process. You will be able to see the entire progress of your order on the UPS tracking page.  

how much is shipping?

Shipping is free in the United States and Canada for orders over $50 (although we do offer free shipping promotions on all orders from time to time). Two-day shipping and next-day shipping rates vary depending on how many bags you purchase.

Shipping outside of the U.S. and Canada is an additional cost, along with duties and tariffs, which are paid at time of check out. Please check out Shipping Info for more details.

I received an email that my order was delivered, but i don't see it on my doorstep. What do I do?

First action is to check EVERYWHERE. UPS/USPS will put packages over fences, behind grills, under bushes to keep them safe and out of sight. Second action is to check with members of your household, your neighbors, and/or your mailroom. Often people being helpful, forget they were being helpful and that they took your package in for you. Third action is to reach out to Send us the details and we can proceed with necessary steps.  

I live overseas. does knack ship outside of the us?

At this time we are excited to announce Knack now ships to Australia, Germany, Singapore, Sweden, and the United Kingdom, in addition to the U.S. and Canada. For customers outside of these areas, please consider using a freight forwarder from the following list: Freight Forwarders to handle the shipping of your international order.

Since i'm located overseas, i'm using a freight forwarder to purchase a knack pack. what are the outside dimensions of the shipping boxes as the freight forwarder requires this information?

Glad we can help. Please see the packing dimensions for our small, medium, and large Knack Packs below:

  • Small Knack Pack: weight - 2.4 lbs., dimensions - 14" x 20" x 6.75"
  • Medium Knack Pack: weight - 2.9 lbs., dimensions - 14" x 20" x 6.75"
  • Large Knack Pack: weight-3.6 lbs., dimensions - 15.5" x 22" x 6.75"

Freight forwarders have been a great solution for our international customers. Enjoy your Knack Pack!