What is the status of my order?
If you’ve ordered a Knack expandable laptop backpack or packing cube, you can check on your order status on our Account page. We’ll also send you a notification email and tracking number when it ships. It should arrive quickly!
What if I want to cancel or change my order?
If you’ve placed your order in error or accidentally purchased the wrong size, we’re unable to cancel it as we process orders immediately for shipping. However, once you receive your Knack laptop bag or packing cube you can return it for free (we’ll even cover shipping). Visit the Returns page to learn more.
Where do you ship Knack laptop backpacks & packing cubes?
Currently we ship Knack bags in the United States and Canada. We have plans to expand to Europe, Asia and South America in the next few months. As we grow, we hope to continue to add new countries to the list.
How quickly will I get my Knack bag?
That depends on what shipping option you choose when you check out and where you live. Our free US ground shipping typically takes 2-6 business days to arrive after shipping from our New Jersey warehouse. You can also choose two-day or next-day shipping for an additional cost if you just can’t wait to get either a Knack laptop backpack or a Knack packing cube!
What type of payment do you accept?
We currently offer multiple payment options: credit card, debit card, PayPal and Google Pay.
Can I buy Knack bag in a retail store?
Not now. Our goal is to offer you a higher quality expandable laptop backpack or packing cube at a lower price than we could by selling them through a retailer.
How much is shipping?
Shipping is free in the United States for orders over $40 (although we do offer free shipping promotions on all orders from time to time). Two-day shipping and next-day shipping rates vary depending on how many bags you purchase. Please see our Shipping pagefor more details.
Do you offer Gift Cards?
Yes we do. If you're not sure what someone wants, you can give them the ability to choose whether they buy one of our unique large or medium expandable laptop backpacks or, alternatively, a Knack packing cube or two. You can now buy electronic Gift Cards of various values between $20 and $200.