Absolutely! If your order was shipped to a location in the U.S., as long as the purchase of either your backpack, packing cube or accessory is within the 30 day trial period, you can request an exchange (or a return) at Returns.  

If your order was shipped to Canada, you can exchange any item within the 30 day trial period. However, you will be responsible for the cost of return shipping for your original order.  

If your order was shipped to an international destination, please send an email including your name, order number, and what item you would like to receive instead to internationalreturns@knackbags.com, within the 30 day trial period. We will respond with further instructions for the exchange. Please note, you will be billed the cost of the return shipping label. Once paid, we will email the return shipping label to you. At this time, Express Level Service is the only return shipping option.

If you reside in the U.S. and were lucky enough to get a Knack bag as a gift, but you think you’d like a different bag at the same price, feel free to exchange it within 30 days of receiving your gift. Unfortunately, we cannot process refunds without the original credit card and order information. Since you may have to change the shipping address for the exchange, just reach out to us at support@knackbags.com and we can help you out.  

For gifts received in Canada, you can exchange any item within the 30 day trial period. Please note, you will be responsible for the cost of return shipping. Please ship returns via Canada Post to Knack, Inc. 2290 Pawtucket Ave., East Providence, RI 02914. Feel free to reach out to support@knackbags.com if you have any questions.

For gifts received outside of the U.S., please email us with your name, the purchaser's name and email, and order number to internationalreturns@knackbags.com. We will respond with further instructions for the exchange. Please note you will be responsible for return shipping charges. At this time, Express Level Service is the only return shipping service available.

If your order was shipped to a location in the U.S., just go to Returns to initiate the exchange process. In the box for return reason type: “too small”. When you go to the next page, you will be asked for the return method and you should select “exchange” and type in the color of the Large Knack Pack you want to receive. You can then print off the free shipping label and return your item. Once we receive your returned item, you will receive an email with a link to complete payment for the higher priced item.

If your order was shipped to Canada, the process is the same as the U.S.. However you will be responsible for the cost of return shipping for the original order. Please ship via Canada Post to Knack, Inc. 2290 Pawtucket Ave., East Providence, RI 02914.

For International Orders, please email internationalreturns@knackbags.com with your name, order number, and item you would like to receive instead. You will receive an email with a link to pay the return shipping and the difference in price of the 2 items. Once the invoice is paid, you will receive an email with the return shipping label.  

International customers are responsible for coordinating the refund of duties and taxes you paid to the country of import. Once Knack has received and processed the return, we can forward you confirmation the order was returned in support of your duty drawback request.