Exchanges/returns

How do i return my knack?

We made it very easy for you to return your Knack laptop backpack, packing cube or accessory. Simply go to the Returns page and follow the return process there. For orders returned from the US, we even cover return shipping costs.  

For returns from Canada, please ship via Canada Post to Knack Inc, c/o Barrett Distribution, 301 Cottontail Lane, Somerset, NJ 08873.

Can i exchange my bag for a different color?

Absolutely! As long as either your backpack, packing cube or accessory is within the 30 day trial period, you can request an exchange (or a return) at Returns.  

i received a medium savile gray knack pack as a gift. How do i exchange it for a medium knack pack in a different color?

If you were lucky enough to get a Knack bag as a gift, but you think you’d like a different bag at the same price, feel free to exchange it within 30 days of receiving your gift. Unfortunately, we cannot process refunds without the original credit card and order information. Since you may have to change the shipping address for the exchange, just reach out to us at support@knackbags.com and we can help you out.  

I ordered a medium savile gray knack pack, and i've decided the large would be better for me. how do i go about exchanging my medium for the large?

Just go to Returns to initiate the exchange process. In the box for return reason type: “too small”. When you go to the next page, you will be asked for the return method and you should select “exchange” and type in the color of the Large Knack Pack you want to receive. You can then print off the free shipping label and return your item. Once we receive your returned item, we will issue you store credit by email. You can apply this store credit towards the purchase of the large Knack Pack.  

can i return or exchange my "factory second" knack Pack?

Sorry, but no. A few times a year we offer “Factory Seconds” items to our Knackpacker community. Products marked on the website as “Factory Seconds” are sold “as is” and they are not eligible for returns or exchanges.