Absolutely! As long as either your backpack, packing cube or accessory is within the 30 day trial period, you can request an exchange (or a return) at Returns.  

If you were lucky enough to get a Knack bag as a gift, but you think you’d like a different bag at the same price, feel free to exchange it within 30 days of receiving your gift. Unfortunately, we cannot process refunds without the original credit card and order information. Since you may have to change the shipping address for the exchange, just reach out to us at [email protected] and we can help you out.  

Just go to Returns to initiate the exchange process. In the box for return reason type: “too small”. When you go to the next page, you will be asked for the return method and you should select “exchange” and type in the color of the Large Knack Pack you want to receive. You can then print off the free shipping label and return your item. Once we receive your returned item, we will issue you store credit by email. You can apply this store credit towards the purchase of the large Knack Pack.